Service Charter

VISION

Transformed livelihoods of fruit farmers in Makueni County

MISSION

To develop, produce and market high-quality fruits and fruit products globally

GOAL

To reduce post-harvest losses of fruits, stabilize fruit prices
and provide an alternative market for fruits from Makueni County

S/NO.	SERVICES OFFERED	CUSTOMER REQUIREMENTS	USER CHARGES	TIMELINES
1	Attending to customers	Avail oneself	Free	Within 15 minutes
2	Response to verbal enquiries	Make an enquiry	Free	Within 3 minutes
3	Response to written enquiries	Make an enquiry	Free	Within 24 hours
4	Response to public complaints	Avail information and co-operate	Free	Within 2 weeks
5	Receiving of goods	a) Signed contract b) Valid Local Purchase Order (LPO) c) Delivery note	Free	Within 30 minutes
6	Inspection and acceptance of fruits	a) Signed contract b) Valid Local Purchase Order (LPO) c) Delivery note	Free	Within 4 hours
7	Inspection and acceptance of goods/services/works	a) Signed contract b) Valid Local Purchase Order/ Local Service Order c) Delivery note	Free	Within 21 days from date of delivery
8	Weighing and offloading of fruits	Signed quality inspection report	Free	Within 4 hours after inspection
9	Processing of payments	a) Signed contract b) Valid Local Purchase Order/ Local Service Order c) Original Delivery Note d) Original Invoice e) Signed Inspection and acceptance report	Free	Within 30 days
10	Product dispatch	a) Client background data b) Purchase order/proof of Free	Free	Within 3 days after receipt of a purchase order
11	Dissemination of farming advisory services for enhanced product productivity and quality	On need basis	Free	Within 30 days
12	Linking Farmer Producer Organizations (FPOs) to market opportunities	On need basis	Free	Within 30 days
13	Linking Farmer Producer Organizations (FPOS) to financial service providers	On need basis	Free	Within 30 days
14	Capacity building of farmers on good agricultural practices and quality standards of the factory	On need basis	Free	Within 90 days
15	Facilitate business to business forum	On need basis	Free	Within 30 days

FEEDBACK MECHANISM

Address your Enquiries, Complaints and Comments to;

Email:

info@mcfdma.co.ke

Phone:

+254 705 739739

Suggestion Boxes:

MCFDMA Offices-Kalamba, off Ukia-Emali road

The Chief Executive Officer:

P.O Box 78-90300, Makueni, Kenya

CUSTOMER SERVICE CHARTER FOR MAKUENI COUNTY FRUIT DEVELOPMENT AND MARKETING AUTHORITY